Kaduna Commission Resolves 1,171 complaints in 3 years
The Kaduna State Office of the Public Complaints Commission said it had resolved 1,171 out of the 2,239 complaints it received in 3 years (from 2013 to 2015).
The commissioner in the state, Alhaji Mohammad Maude, told newsmen in Kaduna that the complaints were against government and private organisations.
Maude explained that out of the figure, 435 complaints were received in 2013 out of which 341 were resolved, while 390 complaints were settled out of 582 received in 2014.
He added that the commission also received a total of 1,222 complaints in 2015 out of which 440 were successfully tackled.
According to him, most of the complaints were on wrongful termination of appointments, non-payment of salaries, non-payment of retirement benefits and bank-related issues.
“Others are, denial of promotion, non-payment of pension, non-payment of death benefits, land-related issues, police and army-related matters and breach of contracts, among others,” he said.
The commissioner attributed the delay in resolving most of the complaints to alleged “administrative impunity of government officials.”
According to him, civil servants now see their offices as personal territories that nobody should encroach into; as such they are mostly hostile to officials of the commission.
“It will surprise you to know that most of the challenges come from people, who have sworn to uphold the Constitution of the Federal Republic of Nigeria.
“They are the ones who mostly will not respond to enquiries from a constituted authority. They hardly respond to our enquiries, which should be within 30 days set by the Act establishing the commission. Sometime we write more than three times within the space of 90 days and they will still not respond until we visit them. This attitude is seriously undermining our job.”
Maude said that the complaints received in 2015 were higher than those of 2014, and attributed the rise to massive awareness campaigns carried out by the commission.
The commissioner gave assurance that the body would step up enlightenment campaigns in 2016 to reach out to as many people as possible, particularly in rural areas.
He disclosed that the commission had opened five zonal offices in Birnin Gwari, Zaria, Jema’a and Saminaka, to provide service for more people in the state.
“We want to increase the number of offices in local governments to bring service closer to the people so that our staff can interact with more people. We would produce a lot of publicity materials such as leaflets and pamphlets that will be given out at wedding ceremonies, in Mosques, Churches and parks to draw people’s attention to the existence of the commission and its services,” he said.
The commission was established in 1975 to handle issues relating to administrative injustice at state, federal and local government levels, as well as registered companies. The commission’s services are free to both citizens and non-citizens residing in the country.